Frequently Asked Questions
Hey fiends, here are the answers to some questions you may have!
- Can I check the status of my order?
Of course you can! It's so simple, any ghoul could do it. Just sign into your Scary Basement Media store account and all your shipment info will be right there. If that doesn't help, shoot us an email at email@example.com and we can help you out.
- When will my order ship?
For our enamel pins, if you place that order before 5pm EST, your horror merch will ship the same day. If it's placed after that time, it will be shipped out the next business day. For all other items, t-shirts, posters, etc., will usually ship 3-5 days from the time you place your order with USPS First Class. The reason these items take a little longer is because each are individually printed. We do not ship on holidays or weekends (Hey, we gotta relax too!).
- Do you ship outside the United States?
Duh, of course we do! There are horror and genre fans all around the world!
- I have a question that isn't answered here!
That's no problem! Just email us at firstname.lastname@example.org and we are more than happy to answer what ever questions you have! Even if not merchandise related! Want to now what our favorite horror movie is? Email us and ask!